At Earning Street Wellness, we want you to love your experience with us and feel confident in your wellness journey. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns on most unopened and unused products within 30 days of delivery. To be eligible for a return:
- The item must be in its original packaging and in the same condition as received.
- You must provide proof of purchase (order number or receipt).
2. Refunds
Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed within **5–7 business days** to your original method of payment.
Refund times may vary depending on your bank or credit card provider.
3. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, contact us at support@earningstreetwellness.com within 7 days of receiving your order.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used wellness supplements or consumable products
- Digital downloads or e-gift cards
- Clearance or final sale items
- Personalized or custom products
5. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within **7 days** of delivery with photos of the issue. We will send a replacement or issue a refund at no extra cost.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged or incorrect item).
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- 1. Check with your bank or credit card provider.
- 2. Contact us at support@earningstreetwellness.com for assistance.
We’ll be happy to help resolve any issues promptly.